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Our Features

Real-Time Chat Support

Engage with customers instantly with real-time chat. Provide seamless support and answer queries promptly to enhance user satisfaction.

Customizable Chat Widgets

Design chat widgets to match your brand's look. Adjust colors, fonts, and logos to create a personalized customer experience.

Visitor Tracking and Insights

Monitor visitor activity on your website. Gain valuable insights into customer behavior to enhance targeted support and engagement.

Automated Chat Routing

Direct chats to the right agents automatically based on skill or department, ensuring customers connect with the best support option.

Proactive Messaging

Initiate conversations with website visitors using proactive messaging to reduce wait time and guide users to helpful resources.

Canned Responses

Save time with pre-set responses for frequently asked questions. Enable your team to respond quickly and maintain message consistency.

Chat Transcripts and History

Access complete chat histories to review past conversations, ensuring continuous support and helping agents understand recurring issues.

Multi-Language Support

Communicate with global customers effortlessly by offering multi-language support, catering to diverse linguistic needs.

faq

Frequently asked question

Setting up ChatKnot is quick and simple! Once you sign up, follow our guided setup, and you’ll have your chat widget live on your website within minutes.

Absolutely! ChatKnot allows you to customize colors, text, and layout so the chat widget seamlessly aligns with your brand's look and feel.

Yes! ChatKnot works flawlessly across web, mobile, and social channels, ensuring your customers can reach you wherever they are.

Yes, ChatKnot offers integration with popular platforms like CRM systems, email marketing tools, and social media to streamline your customer interactions.

Our plans allow unlimited chats! You’ll be able to handle as many conversations as your team can manage.